Privacy Policy

Effective 2026-08-23 · Version 1

RebateStack operates rebatestack.ca, a free database of Canadian home energy rebate programs. This policy explains what personal information we collect, why, who we give it to, and how you can get it back or have it deleted. It is written to meet our obligations under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

The short version Using the rebate calculator collects nothing about you. We only collect personal information if you fill in the quote request form, and the only reason we collect it is to pass it to local contractors so they can quote you. We do not sell your information to data brokers, and we do not email you unless you asked us to.

1. What we collect, and when

Using the calculator: nothing. Your province, heating type, income band and system size are processed entirely in your browser. They are never transmitted to us and never stored.

If you submit the quote request form, we collect what you type into it:

Information	Why we collect it
Full name	So the contractor knows who they are contacting
Postal code	To match you with installers who service your area
Phone number	So contractors can call or text you with a quote
Email address	So contractors can email you a written quote
Project type and timeline	So contractors can prepare a relevant quote
Your calculated rebate estimate, province, heating fuel and system size	Passed to the contractor so the quote accounts for the rebate you may qualify for
A record of your consent: the exact wording you agreed to, and the date and time	CASL requires us to prove we had your permission. We keep this to protect you and us.
Your IP address	Recorded automatically by our form provider for spam prevention

2. Who we give it to, and what they do with it

If you tick the consent box and submit the form, we disclose the information above to up to three independent HVAC and heat pump contractors operating in your area, so that they can contact you with quotes.

These contractors are separate businesses. They are not owned by, employed by, or controlled by RebateStack. Once we pass your information to them, their own privacy practices govern what they do with it, though we require by contract that they use it only to contact you about your project and not resell it.

Your information is also processed by our hosting and form provider, Netlify, which stores form submissions on our behalf. Netlify's infrastructure may process data outside Canada, which means it can be subject to the laws of the country where it is processed.

We do not sell your personal information to data brokers, lead aggregators, or advertising networks.

3. Consent, and how to withdraw it

We rely on your express consent, given by ticking an unchecked box before you submit the form. The box is never pre-ticked. Submitting the form is entirely optional, and the calculator works fully without it.

You can withdraw your consent at any time by emailing us at the address below. Withdrawing consent stops us from sharing your information with any further contractors. It does not undo disclosures already made, so if a contractor already has your details you may need to ask them directly to stop contacting you and to delete your information.

4. How long we keep it

We retain quote request submissions and their associated consent records for three years from the date of submission. CASL places the burden of proving consent on us, and three years reflects that obligation. After that period, submissions are deleted.

5. Your rights

Access. You can ask us for a copy of the personal information we hold about you.
Correction. You can ask us to correct information that is inaccurate or incomplete.
Deletion. You can ask us to delete your submission.
Withdrawal. You can withdraw consent to future sharing at any time.
Complaint. If you are not satisfied with how we handled your request, you can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca.

We will respond to access and correction requests within 30 days.

6. How we make money

RebateStack is free to use and carries no advertising. If you choose to request quotes, we may receive a referral fee from the contractor we connect you with.

That fee never changes your rebate estimate, never changes which programs we show you, and never changes how we describe them. Our rebate data is compiled from government and utility sources and no company can pay to appear in it, be rated more favourably in it, or be left out of it.

7. Security

The site is served over HTTPS. Form submissions are transmitted encrypted and stored by our form provider under their access controls. No system is perfectly secure, and we cannot guarantee absolute security, but we limit access to submissions to those who need it to operate the service.

8. Children

This service is intended for homeowners and is not directed at children. We do not knowingly collect personal information from anyone under 18.

9. Changes to this policy

If we change this policy we will update the effective date and version number at the top. Material changes affecting how we share your information will not be applied retroactively to submissions already made under an earlier version.

10. Contact

Questions, access requests, corrections, deletions or consent withdrawals go to our Privacy Officer:

Before launch — replace this block Insert your Privacy Officer contact email and a mailing address. PIPEDA requires an identifiable, accountable individual, and CASL requires a mailing address in consent requests. A dedicated address such as privacy@rebatestack.ca is fine. This policy is not legally binding on visitors until this block is completed and reviewed by a Canadian privacy lawyer.